Refund policy

ARLO Refund & Replacement Policy

At ARLO, we do not offer refunds or accept returns. However, if your order arrives broken, damaged, or incorrect, we will gladly replace the item at no additional cost.

What to do if your item is damaged or incorrect:
Please inspect your order upon delivery. If you receive a damaged, broken, or incorrect item, email us at contact@enjoyarlo.com with your order number and a photo of the issue. Our team will coordinate a replacement for you.

Non-Returnable Items:
Due to the nature of our products, we do not accept returns or exchanges for any reason other than damage or shipping error. This includes perishable goods, custom items, personal care products, sale items, and gift cards.

Questions?
If you have any questions or concerns about your order, please email us at contact@enjoyarlo.com. We’re here to help!